Communication Platform

iKom Communication Platform

Unified multi-channel communication hub with workflow automation

Communication hub integrating multiple messaging channels with contact management, templates, and workflow automation on Laravel + Vue + WebSocket.

Laravel Vue.js WebSocket PostgreSQL Redis

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Client / Project iKom

Industry Technology

System Type Communication Platform

Timeline 4-6 months

Completed Nov 2024

Service Platform Development

// demo

Demo video coming soon

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// overview

Project Overview

iKom needed a unified communication platform that could integrate multiple messaging channels into a single interface. The goal was to bring together email, SMS, and in-app messaging with contact management and workflow automation.

// the problem

The Problem

Communication was fragmented across multiple channels and tools. Teams used separate platforms for email, SMS, and internal messaging — losing context and creating data silos. Contact management was inconsistent, with no unified history of interactions across channels. Workflow automation was limited or non-existent, forcing manual processes for routine communication tasks like follow-ups, broadcasts, and team notifications.

// constraints

Project Constraints

Real-time messaging required WebSocket support with low latency. Message templates needed a flexible system supporting dynamic fields and multiple channels. The platform had to be extensible — new channels should be addable without rearchitecting the system.

// the solution

The Solution

We built a Laravel backend with Vue.js frontend, powered by WebSocket for real-time messaging, PostgreSQL for data, and Redis for caching and queues. The platform supports multi-channel messaging (email, SMS, in-app) through a unified interface. Contact management provides a 360-degree view of each contact with full interaction history across all channels. Message templates support dynamic fields and can be reused across channels. Workflow automation enables rule-based triggers for broadcasts, follow-ups, and team notifications.

Multi-channel messaging

Contact management

Message templates

Broadcast capabilities

Workflow automation

Team collaboration

// screenshots

System Screenshots

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iKom Communication Platform interface

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iKom Communication Platform interface

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iKom Communication Platform interface

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iKom Communication Platform interface

// workflow

How It Works

1. Contacts are imported or created with channel-specific details 2. Messages can be sent through any channel from a unified composer 3. Templates enable consistent messaging with dynamic personalization 4. Broadcasts reach multiple contacts across configured channels 5. Workflow automations trigger messages based on events or schedules 6. Real-time collaboration updates keep team members in sync

// deliverables

What Was Delivered

Communication hub platform

Multi-channel messaging engine

Contact management system

Template builder

Workflow automation engine

Real-time collaboration via WebSocket

// outcomes

Results

Connected communication workflows into a single system with unified tracking — eliminating channel silos and enabling consistent, automated communication.

// tech stack

Technology Used

Laravel Vue.js WebSocket PostgreSQL Redis

// What We Built

Key Features

Multi-channel messaging

Contact management

Message templates

Broadcast capabilities

Workflow automation

Team collaboration

// Delivered

Project Deliverables

Communication hub platform

// related

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If your workflow is scattered across calls, messages, spreadsheets, and disconnected tools, I can help you turn it into a working system.

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iKom Communication Platform

Demo video coming soon

Project Overview

The Problem

Project Constraints

The Solution

System Screenshots

How It Works

What Was Delivered

Results

Technology Used

Key Features

Project Deliverables

Related Case Studies

AZ Empire Real Estate Platform

Webiface — Missed-Call Text-Back Automation

Altora Global Dialer

Want to Build Something Similar?

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