Altora Global Dialer
Custom Dialer & Communication System
A custom-built dialer and communication platform with outbound calling, SMS campaign workflows, lead management, agent dashboards, and real-time analytics — designed for teams that need more than off-the-shelf solutions.
Off-the-Shelf Dialers Don't Match Your Workflow
Most dialer solutions are rigid platforms with limited integration options. They charge per seat at scale, forcing growing teams into expensive licensing tiers. Your specific routing rules, campaign logic, and reporting needs often require workarounds — or simply aren't supported.
Custom workflows get bolted onto generic systems, creating fragile processes that break with updates. Teams end up managing data across the dialer, a separate CRM, and spreadsheets.
Limitations of Generic Dialers
- ✕ High per-seat costs that scale poorly
- ✕ Limited integration with existing systems
- ✕ Can't customize routing and campaign logic
- ✕ Reporting that doesn't answer operational questions
What the Dialer Does
Outbound Calling
Twilio-powered outbound calling with call controls, agent assignment, and real-time connection management.
SMS Campaign Workflows
Design and launch SMS campaigns with scheduled sending, templates, recipient lists, and response tracking.
Lead Management & Assignment
Import, manage, and assign leads to agents. Track status through the pipeline from contact to conversion.
Real-Time Call Logs
Detailed call logs with duration, outcome, recordings, and notes — searchable and filterable by agent, campaign, and date.
Campaign Performance Tracking
Monitor campaign metrics — call volume, connect rates, conversion rates, and agent performance in real time.
Agent Dashboards
Each agent gets their own dashboard with assigned leads, call queue, performance stats, and daily targets.
Call Recording
Automatic call recording with playback, download, and notes — useful for training, compliance, and quality assurance.
Custom Routing Rules
Define how calls and leads are routed — by agent skill, availability, lead source, geography, or any custom logic your operation requires.
Tech Stack
Platform Preview
Screenshot placeholder: Dialer Interface
Screenshot placeholder: Call Logs Dashboard
Screenshot placeholder: Campaign Management
Screenshot placeholder: Agent Performance
Demo Video
See the dialer in action — outbound calling, campaign setup, and agent workflows.
Want to Build Something Similar?
If your team needs a custom dialer or communication platform that fits your exact workflow — let's talk about what that looks like.