Communication System

Altora Global Dialer

Custom call center dialer with agent dashboards and SMS campaigns

A purpose-built dialer with agent dashboards, call routing, SMS campaigns, lead management, and real-time analytics — built on Laravel + React + Twilio.

Laravel React Twilio Docker PostgreSQL

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Client / Project Altora

Industry Call Centers

System Type Communication System

Timeline 4-5 months

Completed Sep 2024

Service Custom Development

// demo

Demo video coming soon

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// overview

Project Overview

Altora needed a custom dialer solution that matched their specific call center workflows. Off-the-shelf dialers had limited integration capabilities and couldn't scale to their requirements. The goal was a fully integrated communication platform for outbound calling, SMS campaigns, and lead management.

// the problem

The Problem

Off-the-shelf dialers didn't match Altora's specific workflows. They needed call routing logic that existing products couldn't support. SMS campaign capabilities were either missing or poorly integrated. Lead management was fragmented across multiple systems with no unified view. Scaling was also a concern — the platform needed to handle growing call volumes without degrading agent experience.

// constraints

Project Constraints

Real-time call logs and agent status tracking were essential — delays would impact operations. The system had to integrate with their existing lead sources and CRM. Agent dashboards needed to be responsive and intuitive to minimize training time.

// the solution

The Solution

We built a Laravel backend with a React frontend, powered by Twilio for telephony and SMS. The platform includes agent dashboards with real-time call state, automated call routing based on lead attributes, SMS campaign builders with scheduling, and comprehensive lead management. Real-time analytics give supervisors visibility into campaign performance, agent productivity, and call outcomes. The entire system is containerized with Docker for consistent deployment.

Outbound calling with Twilio

SMS campaign workflows

Lead management

Agent dashboards

Real-time call logs

Campaign tracking

// screenshots

System Screenshots

Replace with Altora Global Dialer dashboard screenshot

Altora Global Dialer interface

Replace with Altora Global Dialer main interface screenshot

Altora Global Dialer interface

Replace with Altora Global Dialer workflow screenshot

Altora Global Dialer interface

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Altora Global Dialer interface

// workflow

How It Works

1. Leads are imported or captured into the system 2. Campaigns are configured with call scripts and routing rules 3. Agents log into dashboards and are assigned leads based on routing logic 4. Outbound calls are placed through Twilio with real-time status tracking 5. SMS campaigns run on schedules with templated messages 6. All interactions logged with analytics for performance review

// deliverables

What Was Delivered

Custom dialer platform

Agent dashboard (React)

SMS campaign engine

Lead management system

Real-time analytics dashboard

Docker deployment configuration

// outcomes

Results

Built to manage outbound communication and call workflows at scale. Centralized lead handling, campaign management, and real-time analytics into a single platform tailored to Altora's operations.

// tech stack

Technology Used

Laravel React Twilio Docker PostgreSQL

// What We Built

Key Features

Outbound calling with Twilio

SMS campaign workflows

Lead management

Agent dashboards

Real-time call logs

Campaign tracking

// Delivered

Project Deliverables

Custom dialer platform

// related

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If your workflow is scattered across calls, messages, spreadsheets, and disconnected tools, I can help you turn it into a working system.

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Altora Global Dialer

Demo video coming soon

Project Overview

The Problem

Project Constraints

The Solution

System Screenshots

How It Works

What Was Delivered

Results

Technology Used

Key Features

Project Deliverables

Related Case Studies

Webiface — Missed-Call Text-Back Automation

GulfCura Clinic Automation

Lee Marketing CRM

Want to Build Something Similar?

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